Living on Brand Street

Chinese Shirley Temple (sigh) is just another Milli Vanilli

Oh no. Say it isn't so. Shirley = Vanilli. I am not sure why this bothers me so much, except that I was truly charmed with that adorable little China girl singing her beautiful ballad to welcome us, the tee vee viewing world, to her Games. I twittered as I watched that she would surely be one of the media stars of this Olympics. I bought into the package. Being a sucker for the child star, the Hallmark verse, the Kodak moment, I am not too proud to admit I got a tear in my eye at the perfect cuteness.
_44916643_girls_2 Now I cry for the real talent behind that performance, seven year old Yang Peiyi, who was not "flawless" enough physically (in the not so humble opinion of the organizers) to perform at the ceremony.  Dear Yang, I hope there is a Chinese Barbra Streisand for you out there, a role model to prove that talent is truly the real beauty.

For me, just a decadent, shallow, trendy western marketing pro, this is another example of the ultimate triumph of brand reputation over brand image. The perfect image is an invention; lip-synced or photo shopped. While I'll guess (duh) the Chinese aren't buying into the need for transparency in this age of  information, certainly most brand managers over here will see how this kind of fakery can only wound a brand — so much more than any gain that the invented perfect image might have produced. How embarrassing is this? Trust destroyed; brand evangelists now cynics. China doesn't care. I hope we do. Like it or not, the real brand truth will always be revealed.

Posted by candace in Bad brand behavior | Permalink | Comments (0) | TrackBack (0)

The Devil Wears Primark

When your brand is synonymous with throwaway fashion, you have to be ready for bad press. But I couldn't help wonder how freaked all the folks who work on the Primark brand were about this show. Scheduled for Sunday 1st June on Channel 4 at 9:00pm, 'The Devil Wears Primark' with Alexa Chung was billed as an exposé of the sweatshop conditions suffered by workers who produce Primark's cheap chic clothing.

But the show was pulled. Hum. Kudos to their crisis PR team no doubt, but I wonder if this will just amplify the bad publicity? (And doesn't do much for the Channel 4 brand.) Of course Primark is no stranger to being outed for bad behavior. But as people start to connect the dots between corporate profits and issues like workers' rights and climate crisis, how long can companies like Primark hold off exposure? We can't ignore how selfish western consumption effects the rest of the world. This show will pop up on the net even if Channel 4 backed down.

Posted by candace in Bad brand behavior | Permalink | Comments (0) | TrackBack (0)

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    Books I'm reading

    • Rohit Bhargava: Personality Not Included: Why Companies Lose Their Authenticity And How Great Brands Get it Back

      Rohit Bhargava: Personality Not Included: Why Companies Lose Their Authenticity And How Great Brands Get it Back
      Looking forward to reading this cool new book from my Verge friend, Rohit

    • Seth Godin: Meatball Sundae: Is Your Marketing out of Sync?

      Seth Godin: Meatball Sundae: Is Your Marketing out of Sync?
      Bought it for the title.

    • Jon Steel: Perfect Pitch: The Art of Selling Ideas and Winning New Business (Adweek Books)

      Jon Steel: Perfect Pitch: The Art of Selling Ideas and Winning New Business (Adweek Books)
      (****)

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